The shelter is open and staffed with trained counsellors 24 hours per day, 365 days per year. Please call the crisis line for immediate assistance.

We do not disclose our address to protect the safety of the women and children staying at the shelter.

We can provide transportation to residents of the shelter free of charge.

Please try and take with you the following items:

• Identification for you and your children (SIN card, birth certificate, health cards, driver’s license)
• Medications
• Bank account information and bank cards
• Legal documents (protection orders, custody documents)

There is no charge for your stay at the shelter. We provide free housing, food, and counselling for you and your children.

The length of stay is based on an assessment of the needs of each woman or family. Typically, women are granted 30 day stays at the shelter.

Our services are confidential. We do not give out information about your whereabouts to anyone without your permission. Our facility has built-in security measures and safety practices to ensure your protection.

The shelter is equipped to help women and children with disabilities.

Unfortunately, the shelter is not able to accommodate pets. We will assist you in finding a safe shelter for your animals.

Residents are prohibited from consuming alcohol or using drugs while staying at the shelter.

We offer clean and comfortable bedrooms that can accommodate single women or larger families. The kitchen, living room and dining room are shared with other residents. There is also a play area for children.

Residents are responsible for their own children. Though depending on the circumstances and time permitting, counsellors will occasionally mind the children.

We will devise a safety plan with you to ensure that you can continue to work.

We do not allow visitors in the shelter, except for caseworkers or other advocates.

Counsellors will strive to assist you in securing alternative safe housing for when your stay is over. However, we can only act as an advocate for you and it is your responsibility to complete the necessary steps and paperwork.